EVALUATING THE ROLE OF TECHNOLOGY IN ENHANCING TEACHER-STUDENT COMMUNICATION IN PAKISTANI UNIVERSITIES

Abstract

This study evaluates the role of technology in enhancing teacher-student communication in Pakistani universities through a mixed-methods approach. A structured questionnaire was administered to 400 students and 100 faculty members, alongside in-depth interviews with 50 participants. Findings reveal that messaging apps are preferred for their convenience and immediacy, fostering a more engaging educational environment. However, challenges persist with Learning Management Systems (LMS), which many users find cumbersome and technically problematic. The study highlights the need for better infrastructure, user-friendly technologies, and targeted training for both faculty and students. These insights contribute valuable perspectives on the dynamics of technology-mediated communication in higher education, pointing to the opportunities and challenges faced by educational institutions in Pakistan.