INVESTIGATING THE AWARENESS, USAGE, AND TRAINING NEEDS OF ADMINISTRATIVE STAFF FOR AI WRITING TOOLS IN PUBLIC COLLEGES

Abstract

This research article examines the awareness, use, and training needs regarding AI-assisted writing tools among administrative staff in public sector colleges in Pakistan. Due to the significance of written communication among administrative staff, the use of English writing skills has become imperative, as is obvious from the rise in the use of Grammarly, Chat-GPT, and Google Translate. The methodology used in this paper is survey research among administrative staff in public colleges of Punjab, Pakistan. The findings showed that, although administrative staff are familiar with AI technology, they are not using it to its fullest capacity due to training concerns and a lack of digital literacy skills in institutions. There is an immense desire among administrative staff to use AI-assisted tools once they are fully trained in their use.